Patients & Visitors

At UPMC Kane, we make our patients our top priority. We strive to accommodate the needs and wants of our patients and visitors during and after their stay.

During Your Visit

• Visiting hours
• Television
• Volunteer chaplains and KCH Chapel
• The Gardens at KCH
• Telephone calls
• Cafeteria dining room hours
• Other dining options
• Nearby dining options
• ATM machine
• Gift shop
• Fresh flowers
• KCH nondiscrimination policy
• HIPAA information
• Patient Rights and Responsibilities

After Your Visit

• Home health care
• Grateful Patient Program
• Survey
• Discharge planning

 

Visiting Hours

Visiting is permitted at all times, unless contraindicated by the patient’s condition or the patient or physician requests visiting restrictions. Visiting hours for ICU beds 1 to 5 are from 10 a.m. to 9 p.m. and restricted to two visitors at a time.  

Television

Televisions are provided free of charge in each patient’s room.

Volunteer Chaplains and KCH Chapel

KCH recognizes the importance of spiritual needs in patient care and family support. Local pastors and chaplains provide on call care 24/7 for crisis situations, emergency needs, and end-of-life and terminal care situations that may arise in any of our patient care units.

If you wish to talk with a pastor or chaplain, please let our staff know.  Our chapel is available 24/7 and is located on the first floor, a few doors from the ICU. You may leave a prayer request in the chapel.

Volunteer chaplains also provide care and services to staff via annual “Blessing of the Hands” and special services throughout the year.

A weekly prayer meeting is held on Monday mornings in our chapel next to our family room located on the first floor.

The Gardens at KCH

Gardens are located to the right of the emergency room and outpatient entrance to the hospital. Patients and visitors are welcomed to enjoy the serenity and beauty of this space. There are benches, picnic tables, and a gazebo. In 2006, the Gardens were dedicated to those who have committed their lives to the healing arts.

Telephone Calls

A telephone is provided in each patient room at no additional charge. To make a call to a number outside the hospital, dial 9 then enter the telephone number you wish to dial.

Cafeteria Dining Room Hours

Our cafeteria, located on the ground floor, offers a variety of foods seven days a week. Hours of operation are:

• Breakfast: 8 to 10 a.m.
• Lunch: 11 a.m. to 1 p.m.
• Supper: 4:30 to 6 p.m.

Other Dining Options

Snack and pop machines are located by the emergency room entrance on the ground floor. A food machine is filled daily by our dietary team and is available 24/7 in our dining room. Coffee is available until 6 p.m. in the dining room.

Nearby Dining Options

Outside of KCH, dining options include:

• The Barrel House, Rt. 219 & Rt. 6, Lantz Corners, 814-778-2243
• The Colonial Inn, 63 Fraley Street Kane, 814-837-7522
• Pepe’s Pizzeria, 127 Fraley St., 814-837-8712
• Peking Wok (Chinese Restaurant), 79 Fraley St., 814-837-9110
• Texas Hot/Four Sons Restaurant, 24 Field St., 814-837-8122
• Roma Gardens, 1 Greeves St.,814-837-9691, Roma Delivers
• Subway Sandwiches & Salads, 163 Fraley St., 814-837-8979
• Szymanski’s Restaurant, 129 Fraley St., 814-837-1038

ATM Machine

An ATM machine is available across from the surgical waiting room on the ground floor. Bank fees may apply.

Gift Shop

Our gift shop is located across from the surgical waiting room on the ground floor.  The gift shop is open 10 a.m. to 2 p.m., Monday through Friday or by appointment. To make an appointment, call 837-4516 or 837-4722. We stock small gifts including jewelry, candy, seasonal accents, puzzle books, and more.

Fresh Flowers

Fresh flowers are available by calling Kane Greenhouse at 814-561-1057 or Lily in the Valley Flower & Gift Shoppe at 814-837-7000.

KCH Nondiscrimination Policy

The nondiscrimination policy of KCH applies to patients, physicians, and all employees. Under no circumstances will the application of this policy result in the segregation or re-segregation of buildings, wings, floors, and rooms for reasons of race, color, national origin, ancestry, age, sex, religious creed or handicap.

May 2001, Reaffirmed 2003, 2004, 2005, 2006; Rev. November 2007; reaffirmed 2008, 2009, 2010, 2011, 2012, 2013, 2014  

HIPAA Information

Learn about your privacy rights as a patient under the Health Information Portability and Accountability Act (HIPAA).

Patient Rights and Responsibilities

At Kane Community Hospital, an affiliate hospital of UPMC Hamot, service to our patients is our top priority. Please take a moment to review our UPMC system-wide Patient Rights and Responsibilities adopted to protect the interests and well-being of our patients. 

Home Health Care

To help ease your transition from hospital to home, we offer home health care services. Visit the KCH Home Health Care page for more information, or call 837-4790. Social Services or your nurse are able to assist you as well.

Grateful Patient Program

If you wish to honor an employee or a doctor, you may want to consider a donation through our Grateful Patient Program in honor of an individual or team who went “above and beyond” for you or your loved one. Recognized employees will receive a star pin with a heart in the center and are thanked through our Star Program as a recipient of your recognition. The funds donated go to our KCH Futures Fund, our hospital foundation, and are used for patient care projects or facility renovations or upgrades. KCH is a 501(c)3 organization. All contributions are tax deductible.

Survey

Your thoughts and opinions are important to us. We are committed to providing great care and service. After your stay at KCH, you may receive a survey. The survey asks questions to help us determine what we have done well and how we can improve.  We hope you will take the time to respond.

Discharge Planning

Some people may need additional help to enable them to leave the hospital once their treatment is complete. Identification of discharge needs begins upon admission in the form of discharge planning. Discharge planning continues throughout the hospital stay as needs are identified and care is planned to meet those needs.

Case Management and Social Services work with you, your family, your physician(s), nurses, and rehab staff to arrange the care needed following your hospital stay including home care, nursing home care, rehabilitative care, other in-patient or out-patient treatment, and other help.

Case Management - 814-837-4627
Social Services - 814-837-4625